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How can we help?

For any assistance, our Customer Care team is on hand to help you.

Frequently Asked Question

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  • What is the condition of Supreme items?

    All products are 100% Authentic Supreme. A brand-new, unused, and unworn item (including handmade items) in the original packaging (such as the original box or bag) and/or with the original tags attached. 
  • Do you ship worldwide?

    Yes we ship worldwide. Please go to Shipping & Delivery for more details.
  • How can I change my shipping address?

    Yes. Go to “My Account”, look for “My Addresses”, and you will be able to change your address. 
  • How can I track my order?

    You may visit DHL, FedEx, or S.F Express website for an up-to-date status of your order with a tracking number provided by us.
  • How can I apply for a return?

    Call or email us stating the reason for your request in advance. We will review your request and will send you a code and Return form once authorized. For the return procedure please click Return & Exchange for more.
  • Is there a return fee?

    We do not charge any return fee, but you will be responsible for the delivery to us. Please noted that all Supreme items are non-refundable and non-exchangeable.
  • Can I exchange?

    Yes, exchange is available for size and/or colour of the same style. Pre-order, tailor-made, sales items, Intimate apparel, earrings, and  all Supreme products are not eligible for exchange. 
  • Can I cancel an order?

    We accept order cancellation within 24 hours. Please email us your order number and contact number. Late request will not be entertained.